Ground Handling (GH) offers a full range of services in the areas of:

As an independent ground handler, KLAS has emerged from a modest start in KLIA handling only 2 carriers i.e. Fedex and Emirates in June 98 to become a key player.
Today, KLAS is recognised as a reliable ground handler for commercial airlines operating into and out of KLIA, and for ad-hoc operators who use KLIA regularly.

Passenger and Baggage

  • Passenger and baggage check-in
    • Our computerized check-in system hosted by SITA Departure Control System allows our agents to process all check-in functions without undue hassles. If required, the check-in can also be processed directly on customer airline's host DCS via SITA CUTE.
  • Flight Editing
  • Special Passenger Handling
  • Ticketing
  • Seat Control
  • Baggage Tracing and Management
  • Passenger Transfers
  • Boarding control
  • VIP/CIP Meet and Assist Services
    • Our customers
    • Provision of arrival signage for passenger
    • Special lane for immigration clearance at KLIA
    • Baggage assistance from arrival hall to kerbside
    • Coordination between limousine driver whenever neccessary on flight arrival time

Aircraft Handling

  • Passenger loading bridge operation
  • Aircraft push-back using tow-bar-less tractor or conventional method
  • Loading/offloading
  • Fresh water servicing
  • Lavatory servicing
  • Ground power support
  • Air-conditioned services
  • Air starter unit
  • Aircraft interior / Exterior cleaning
  • Cargo/mail pick-up and delivery
  • Marshalling
  • Crew/Passenger transport

Baggage and cargo are handled with care and with maximum safety by our aircraft handling team. We are committed to deliver first bag on the carousel before the customer arrives in the arrival hall.

Our fleet new and modern Ground Support Equipment (GSE) can support all needs on the ramp. Equipments such as the tow-bar-less towing tractor is capable of lifting and pushing an aircraft minus the usual need of tow bar.

With such facilities and a result-oriented team, service excellence, professionalism and highest level of efficiency are assured.

All special needs and procedures for baggage segregation and loading pattern are readily to be fulfilled for ease of handling at the next station.

Flight Operation

  • Flight crew briefing
  • Weight and Balance
  • Ramp agent
  • Flight Plan Filing
  • Flight dispatch
  • Fuel co-ordination
  • Centralised duty manager
  • Crew administration

KLAS Flight Operations unit provides load-control, crew briefing/administration, flight documentation and ramp agent services.

As a point of contact at aircraft side we position a ramp agent who co-ordinates with KLAS other operational divisions such as catering, engineering, cargo and with the customer airline representative for special instructions, or last minute changes and also act as a flight dispatcher.

The certified load-controllers are responsible to plan loading of dead load and passenger distribution in the cabin to achieve optimum payload and for safe departure.


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